Here is an overview of standard texts for which you would do better to find another formulation:


๐Ÿ‘Ž"According to our administration, this invoice has not yet been paid."

It's an informative text. The addition of 'according to our administration' is unnecessary, since you know perfectly well that the invoice remains unpaid.

๐Ÿ‘ Be clear and mention facts in your texts.
This invoice is not yet paid.

* * *


๐Ÿ‘Ž "Unfortunately, we have not yet received payment."

Here, too, you inform the customer. Of your disappointment, in this case. What a pity, indeed, that you didn't receive payment when it should have been.

๐Ÿ‘ Write down what you think of the situation; don't be too modest.

"We did not receive payment."

* * *


๐Ÿ‘Ž "The bill may have escaped your attention."

Here you assume that it's not such a big deal to pay the bill late. You understand that the customer has better things to do.

๐Ÿ‘ Make it clear that it is imperative to pay the bill on time.

"To guarantee the service you benefit, we have suppliers to pay too. Like us, they love to get paid on time".

* * *


๐Ÿ‘Ž"Despite our previous letters, we have not yet received payment.

Here you admit that so far, you have not been very effective in getting your bill paid.

๐Ÿ‘ Consider whether each sentence in your letter sufficiently supports your message.

* * *


๐Ÿ‘Ž "If you have made the payment in the meantime, consider the letter null and void.ยป

You're trying to preserve the relationship, but out of sheer fear. Imagine that the customer still paid between the time of the check (after the due date), and the sending of this reminder is an edge case.

This sentence has no added value. Worse, it undermines the effectiveness of your reminder.

You send your letter when you are confident that you have not received the payment, right? Or don't you trust your administration?

The debtor has not paid on time. You have noticed this in black and white in your billing system or on your bank statement. Cases, where the customer pays precisely when you send the payment reminder, are rare.

The reality is that your customer has paid too late. You don't have to apologize for your reminder.

๐Ÿ‘ Don't use that sentence again. Like, never again.

* * *


๐Ÿ‘Ž "We expect your payment within 14 days. ยป

Are these working days? Weekdays? From the date of receipt? Such formulation opens to interpretation and is causing confusion and discussion.

๐Ÿ‘ Give a definite date.

We are expecting your payment on our account by May 14, 2020.

* * *

Are you still wondering how to write a payment reminder? Check this article.
Or build an effective cash collection strategy in four simple steps.

Did this answer your question?